Idea replies — A WhatsApp assistant that speaks Hindi, Hinglish and English
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Original Idea
Actually what I read as the strongest thing here isn't the Hindi or English - it’s Hinglish. Most bots can handle a language but very few (haven't heard of any actually?) can handle people switching mid-sentence, which is how a huge share of customers actually type! Probably better to sell it as a monthly service per shop - you set up in a day, you maintains the FAQ, the owner just reads the escalations? A lot of scary stories already about bots giving money away, so business owners want a bot that won't do that even more than they want a clever one. “It never approves a refund, it only queues them for you” - is a huge selling point,.
Spot on, thank you. Mid-sentence switching is the point: the assistant answers in the same mix the customer types in, and it reads the order before it replies. And the refund rule is fixed in the setup, not left to the AI: it never approves or promises a refund, it only adds the request to the owner's sheet for a yes or no. Monthly per shop is how I run it: live in a day, I keep the FAQ current, the owner only reads what gets escalated.
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